FUJIYAMA COOKIE

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FAQ

Q.

Where can I purchase Fujiyama cookie?

A.

We are selling mainly "FUJIYAMACOOKIE main store" in Kawaguchiko, Yamanashi prefecture centering on 2 shops of Fujikyu Highland Lisa and "Gasspearl Town" "Pastry".
We also handle facilities such as Yamanashi and Shizuoka prefectures.
Please see SHOP for details.

Q.

Is it possible to mail items?

A.

In principle, we can not accept merchandise mail from stores.

Q.

Do you have a mail order store?

A.

There is handling of some items at "Fujimaya".

Q.

How long is the expiration date?

A.

It is 45 days from manufacturing.

Q.

Please tell me about food allergies.

A.

- Fujiyama cookie whole flavor: milk · wheat
- Fujiyama cookieTea topping (Orange peel): Milk · Wheat, Orange
- Fujiyama cookieChocolat topping (walnut): milk · wheat, walnut
- Fujiyama cookieSweet potato: Milk · wheat, soybean, sesame
- Icing cookie Lisa: egg, milk, wheat
- Icing cookieGaspearl: Egg · Milk · Wheat, Orange · Apples
- chunk cookie: egg · milk · wheat, soy
- Caramel Cookie: Egg · Milk · Wheat, Soy

※ This product manufacturing factory manufactures products that use egg · milk, soybean, orange · apple · walnut · sesame.

Q.

Please tell me about handling defective items.

A.

We pay close attention to the manufacture of products, but in the unlikely event there are defects in the product, please immediately call us at the following stores, please contact us from inquiries.
When contacting from inquiries, we will contact you as soon as possible from the store staff, so please be sure to include your name, telephone number, purchase store name, purchase date, applicable product, defect content Please list.
We are sorry to trouble you very much, but please keep the defective product and the receipt at the time of purchase by cash on delivery as below or keep it at hand.
※ In the case of lost receipt, we will confirm purchase store name and date of purchase.

  • [About your contact and return address]
    Fujiyama cookie head office (opening hours: 10: 00 ~ 17: 00)
    Address: 1165-1 Asakawa Fujikawaguchiko cho, Minamitsuru-gun, Yamanashi Prefecture 401-0303
    TEL: 0555-72-2220
  • Regarding returned goods due to customer's convenience, we can not accept in principle.

For other unknown points / consultation etc., please do not hesitate to contact us from inquiries (CONTACT).